COVID-19 Update Level 2

19th May 2020

COVID-19 Update Level 2

We’d like to keep you updated on how TSB Real Estate is continuing to operate now our country is moving to COVID-19 Alert Level Two. Our focus remains on doing what we can to keep our salespeople, vendors, valued stakeholders and wider communities safe.

As we are sure you can appreciate, the situation is ever-changing and the way we work with you will be different for some time, so we thank you in advance for being understanding of that.

How we’ll be operating going forward

  • The TSB Real Estate office is open Monday – Friday 9.30am – 5pm.
  • Open homes not currently being conducted, but open to review if restrictions are eased.
  • Private viewings are strictly by appointment only and with the consent of the property owner and occupants and no more than 10 people per group at one time.
  • The Real Estate Institute of New Zealand have released guidelines on COVID-19 Level 2 and the Real Estate industry and we will be adhering to these. 

How we are working

  • Now back at the office, we will be adhering to strict physical distancing measures and hygiene practices. 

What this means for you

Contact with our salespeople by email, phone or video conferencing is preferred if practicable.
We are only able to show people through your home if the following guidelines are followed:

  • Maximum of ten people in one group at one time to attend private viewings.
  • One private viewing at a time. 
  • Attendees to wait in their vehicles until salesperson advises they can enter, to ensure that there is no contact between attendees.
  • Physical distancing of 2m to be maintained at all times.
  • Salespeople to wear gloves and hand sanitiser to be available for use by all attendees entering and exiting property.
  • No private viewings at properties where a person living at property is, or has been in the 14 days prior to the viewing, unwell or self-isolating.
  • Those feeling unwell, have travelled overseas recently, are self-isolating or have been in contact with a confirmed case of COVID-19 may not attend the viewing.
  • Afterwards, sanitise or use antibacterial wipes to wipe down areas attendees may have accidentally touched.

We are able to offer appraisals if the following guidelines are followed:

  • Physical distancing of 2m to be maintained at all times.
  • No appraisals at properties where a person living at property is, or has been in the 14 days prior to the viewing, unwell or self-isolating.
  • Settlements and moving house can occur even if between Regions, please contact your solicitor to see if there are any changes that may need to be made to settlement dates or dates of conditions. 
  • We are still responding to enquiries and doing everything we can do to assist with the sale of your home.

 

COMMON QUESTIONS ABOUT COVID-19 LEVEL 2 AND REAL ESTATE

What does COVID-19 Alert Level Two mean for TSB Real Estate office opening hours?

The TSB Real Estate office is open Monday – Friday 9.30am – 5pm.

Am I able to list my property for sale now?

Yes. We are able to have a salesperson come and view your home during COVID-19 Alert Level Two, but we have strict health and safety guidelines to follow. Please give us a call to discuss options.

TSB Real Estate has already appraised my home, am I able to list this with you now?

If we provided the appraisal in the past few weeks and have all the information we need, we will be able to get this underway for you. We are also able to offer appraisals following strict health and safety guidelines. Please give your salesperson a call to discuss.

My property is currently on the market, are you able to bring people through?

We are unable to hold any open homes, however are able to show people through your home if strict health and safety guidelines are followed. Please give your salesperson a call to discuss.

My property is currently on the market, will it still be advertised?

All online advertising will continue to run as planned, however no new print advertising will be booked until further notice. We have digital packages available, please give us a call to discuss options.

My property currently has a conditional contract on it, what does this now mean?

Settlements and moving house can occur, please contact your solicitor to see if there are any changes that may need to be made to settlement dates or dates of conditions.

I have signed to buy another property, what will happen with that?

Settlements and moving house can occur, please contact your solicitor to see if there are any changes that may need to be made to settlement dates or dates of conditions.

 

Thanks for your continued support

Thank you for being part of our efforts to look after each other through this unprecedented period. Please talk to your salesperson if you have any questions.